Location x™

    Terms and Conditions

    Effective Date: July 12, 2025
    Last updated: July 12, 2025

    1. Who We Are

    This website is operated by Location X, a trading name of Whereabouts LTD, a company registered under the 1931 Act in the Isle of Man (UK). Throughout these terms, “we”, “us” and “our” refer to Location X. By accessing our website, placing an order, or purchasing our products, you (“you”, “your”, “customer”) agree to these terms and conditions.

    2. How We May Contact You

    We may contact you using the information you provide during the ordering process (phone, email, or postal mail). Please ensure your details are accurate and up-to-date.

    3. Contract Formation

    A binding contract is established when we send you an email confirming your order. This agreement is exclusively between you and Location X. No third party has rights to enforce or benefit from this contract.

    4. Orders, Product Information & Availability

    • Order Irregularities: If we cannot fulfill your order (e.g., due to product unavailability or pricing errors), you will be notified and not charged.
    • Order Number: You will receive a unique order number upon acceptance; please reference this in any communications.
    • Product Availability: Due to limited runs and high demand, product availability is not guaranteed. If an item becomes unavailable after you order, we will notify you promptly.
    • Product Representation: Images are representative; actual product colors may vary due to device differences.

    5. Data Protection and Privacy Policy

    5.1 Overview

    This Privacy Policy describes how Location X (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

    5.2 Changes to This Policy

    We may update this policy periodically to reflect changes in our practices or for legal/regulatory reasons. Updates will be posted on this page with a new “Last updated” date.

    5.3 What Personal Information We Collect

    • Directly from You: Name, address, phone number, email, order details, account info, and customer support communications.
    • Automatically: Usage data (IP address, device/browser info, cookies, analytics).
    • From Third Parties: Payment processors, shipping partners, service providers.

    5.4 How We Use Your Personal Information

    • To provide and improve our services and fulfill orders
    • To communicate with you about your account, orders, returns, and customer support
    • For marketing and advertising (with your consent, where required)
    • For security, fraud prevention, and legal compliance

    5.5 Cookies and Tracking

    We use cookies and similar technologies to power our website, analyse usage, and personalise your experience. You can manage your cookie preferences via your browser. Blocking cookies may affect website functionality.

    We recognize the Global Privacy Control (GPC) signal for opt-out requests. For more information, visit globalprivacycontrol.org.

    5.6 How We Disclose Personal Information

    We may disclose your information:

    • To vendors and service providers (e.g., payment processors, shipping partners)
    • To business and marketing partners (with your consent)
    • To affiliates within our corporate group
    • In connection with business transactions (e.g., mergers, bankruptcy)
    • To comply with legal obligations or protect our rights

    We do not sell or share sensitive personal information without your consent.

    5.7 Third-Party Links

    Our website may link to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing information.

    5.8 Children’s Data

    Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us to request deletion.

    5.9 Security and Retention

    We implement security measures to protect your data, but cannot guarantee absolute security. We retain your information as needed for service provision, legal compliance, dispute resolution, and enforcement of agreements.

    5.10 International Users

    Your data may be transferred and processed outside your country. For transfers from the EEA/UK, we use recognized legal mechanisms (e.g., Standard Contractual Clauses).

    5.11 Your Rights

    Depending on your location, you may have the right to:

    • Access, correct, or delete your personal information
    • Request a copy or transfer of your data
    • Opt out of sale/sharing or targeted advertising
    • Restrict or object to processing
    • Withdraw consent
    • Appeal our decisions
    • Manage communication preferences (unsubscribe links or email us)

    To exercise your rights, contact us at enquire@locationx.store. We may require verification of your identity.

    6. Refund and Return Policy

    • 14-Day Return: Return items within 14 days of receipt, unused and in original packaging, for a full refund.
    • Process: If eligible, refunds are processed promptly.

    7. Right to Cancel

    • EU Customers: Legal right to cancel within 14 days of receipt, in addition to our standard returns policy.
    • Non-EU Customers: Standard returns policy applies.
    • How to Cancel: Email enquire@locationx.store.

    8. Shipping and Delivery

    • International Shipping: Offered.
    • Delivery Costs: Shown at checkout.
    • Order Dispatch: Confirmation email with tracking provided.
    • Missed Deliveries: Customers must arrange with Royal Mail if necessary.

    9. Consumer Rights

    We comply with the Consumer Rights Act 2015, including:

    • 14-day cooling-off period for online purchases
    • Clear product information
    • Goods as described, fit for purpose, and satisfactory quality

    10. E-Commerce Regulations

    We follow the Electronic Commerce (EC Directive) Regulations 2002 by:

    • Displaying clear company information
    • Providing transparent pricing and charges
    • Outlining purchase steps
    • Offering accessible terms and conditions
    • Clearly stating delivery and return policies
    • Providing a minimum 14-day return period

    11. Product Safety

    We ensure compliance with UK textile and fabric safety regulations by:

    • Working with certified suppliers
    • Regularly testing products for harmful substances
    • Adhering to fire safety standards
    • Prioritizing natural/organic materials

    12. Complaints

    If you have complaints about our handling of your personal information or any aspect of these terms, please contact us at enquire@locationx.store. If unsatisfied, you may contact your local data protection authority.

    13. Contact

    For any questions, requests, or complaints regarding these Terms or our Privacy Policy, contact us at: Email: enquire@locationx.store

    By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions and Privacy Policy.

    These terms were updated August 1st, 2025.

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